Terms & Conditions

Waseela Mart is an online shopping store offering kitchen, household, cleaning, storage, and other everyday-use products.

We reserve the right to update, change, add, or remove any part of these Terms & Conditions when necessary. Updated terms will apply after they are published on our website.

We try our best to display accurate product information, including product descriptions, images, sizes, colors, and specifications.

However, slight differences in color or appearance may occur due to lighting, photography, screen settings, or manufacturing variations.

Product availability may change from time to time. If a product becomes unavailable after an order is placed, we may contact the customer regarding the order.

All product prices displayed on the website are subject to change without prior notice.

The price applicable to an order will normally be the price displayed at the time the order is placed.

Any applicable delivery charges will be communicated or displayed during the ordering process.

After placing an order, customers may receive an order confirmation through phone, SMS, WhatsApp, email, or another available communication method.

We reserve the right to confirm, cancel, or refuse an order in situations such as:

We aim to deliver orders within the estimated delivery time communicated to the customer.

Delivery times may vary depending on the customer’s location, courier availability, weather conditions, holidays, public events, or other circumstances beyond our control.

Customers are responsible for providing a correct name, phone number, and delivery address.

If an order cannot be delivered because the customer provides incorrect information, does not respond to the courier, or repeatedly refuses delivery, additional delivery charges or order cancellation may apply.

Where Cash on Delivery (COD) is available, customers are required to pay the complete order amount to the courier at the time of delivery.

Customers should inspect the package for obvious external damage before accepting it where possible.

We offer a 7-working-day return policy.

Customers may request a return within 7 working days of receiving the order.

To request a return, customers should contact Waseela Mart through our official contact channels and provide:

If you receive a product that is damaged, defective, broken, or different from the product you ordered, please contact us as soon as possible.

We may request clear photos or a video showing the issue so that we can review the complaint.

After verification, we may offer one of the following solutions:

If you receive a product different from the one you ordered, please contact us within 7 working days.

After verification, Waseela Mart may arrange a replacement or another appropriate solution.

Products may be returned within the 7-working-day return period where applicable, provided they are unused, undamaged, and in their original condition and packaging.

Products that have been used, damaged, altered, washed, assembled, or otherwise made unsuitable for resale may not be eligible for return.

Certain products may have specific return conditions due to their nature. Any such conditions will be communicated on the relevant product page or at the time of purchase.

For products that are damaged, defective, incorrect, or not as ordered due to an error on our part, Waseela Mart will determine the appropriate return and replacement arrangements.

For returns requested for reasons other than a damaged, defective, or incorrect product, the customer may be responsible for applicable return shipping costs.

Where a refund is approved, the refund method and processing time may depend on the payment method used and the circumstances of the return.

Refunds will normally be processed after the returned product has been received and inspected.

The customer will be informed once the refund has been approved or processed.

If an exchange is approved, the replacement product will be subject to availability.

If the requested replacement is unavailable, Waseela Mart may offer another suitable solution, such as a refund or an alternative product.

Customers are responsible for using products according to their intended purpose and any instructions provided with the product.

Waseela Mart is not responsible for damage caused by misuse, improper handling, unauthorized modification, negligence, or use contrary to the product’s intended purpose.

Products such as knives, cutters, slicers, and other sharp kitchen tools should be handled carefully and kept away from children.

Customers are responsible for providing accurate information when placing an order.

This may include the customer’s name, phone number, delivery address, and other information necessary to process and deliver the order.

We use customer information for purposes such as processing orders, arranging delivery, providing customer support, and communicating about orders.

We will handle customer information in accordance with our applicable privacy practices and legal requirements.

We make reasonable efforts to keep the information on our website accurate and up to date.

However, errors may occasionally occur in product descriptions, prices, images, availability, or other website information.

We reserve the right to correct such errors and update website information when necessary.

Promotional offers, discounts, coupons, and special prices may have specific terms and conditions.

Unless otherwise stated, promotions cannot be combined with other offers.

Waseela Mart reserves the right to modify or end a promotional offer when necessary.

Waseela Mart reserves the right to cancel or restrict orders where there is reasonable suspicion of fraud, misuse of the website, false information, repeated refusal of deliveries, or other activity that may harm the business or other customers.

All website content, including the Waseela Mart name, logo, graphics, text, product images, designs, and other original material belonging to Waseela Mart may not be copied, reproduced, modified, or used for commercial purposes without permission.

If you have a complaint, question, or issue regarding an order, please contact Waseela Mart through our official contact channels.

We will make reasonable efforts to review and resolve genuine customer complaints fairly and within a reasonable period.

Waseela Mart may update these Terms & Conditions from time to time.

Any changes will be published on this page. Customers are encouraged to review the Terms & Conditions periodically.

By using the Waseela Mart website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

Thank you for shopping with Waseela Mart.